United States Postal Service in 1011 North Ankeny Boulevard

Customer Reviews about United States Postal Service:

• ★ ☆ ☆ ☆ ☆
  If you can avoid this particular post office so it..I was definitely not impressed..I had 3 packages that were very heavy, and asked them if they had a cart I could put them on so I didn't have to make 3 trips to my car. The customer service Rep looked at me like I was crazy and said No we don't have anything like that here ..I said are you kidding me..He replied ummm NO I'm not ..I then said fine. I will do it myself..Now today u call them and ask for the tracking numbers for the packages and after 7 minutes on hold she comes back and says we don't have they information ..Once we close out for the day that information is no longer available..Unbelievable..Rediculous ..So now I will have no idea where my packages are till they are received. Ankeny Postal Service You Can do better then that..
  By Sherrie Fanning, June 28, 2017
• ★ ☆ ☆ ☆ ☆
  At least 3 times a month my mail is delivered to the wrong address. When I call to report it, I am given the run around. Prior to moving to Ankeny from another metro suburb, mail delivery was reliable. I can understand an occasional mis-delivery, but mail service is consistently inconsistent. There needs to be a higher level of accountability at this office.
  By Taresa Lombard, June 17, 2017
• ★ ★ ★ ☆ ☆
  They may be limited by their lack of process efficiency driven by a government-run business, but goodness, there is no effort to go above and beyond for the customer either. Had a package delivered by UPS to be out for distribution the next day via USPS and was trying to intercept in time for a birthday. Requested to pick up at USPS instead today and there was refusal because essentially there were too many packages. It was too hard for them, even though they had a tracking number. Sounds like some organization and tracking methodology could go a long ways for improving their internal processes. Getting birthday stuff a day late is not a big deal for us adults, but makes a world of difference for a little kid. Never had specific issues with this location otherwise besides lack of speed...although, no US post office I've been to has ever been FAST.
  By Stephanie S, April 20, 2017
• ★ ★ ★ ★ ★
  I called over lunch to track a missing package, Debbie was so friendly and called the carrier and returned my call within 5 minutes. The first time I've ever had a good experience with the post office. Pleasantly surprised!
  By Jadie Card, April 12, 2017

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